📋 Owen Barrett - Interview

Fill in responses during the interview. Submit sends to Marcel for review before posting to Notion/Zulip.

🎯 Ice Breaker

1. Tell me something about yourself that's not on your resume

2. What got you into tech/hosting in the first place?

3. What do you do outside of work? Any hobbies or interests?

4. Walk me through troubleshooting a customer's site showing a 500 error

5. You mentioned VPS migrations - talk me through your process. What tools, what can go wrong?

6. How comfortable are you with SSH? Give me an example of something you've fixed via command line

7. Explain DNS propagation to a customer who's frustrated their site 'isn't working' after a change

8. What's your experience with email deliverability - SPF, DKIM, DMARC?

9. cPanel, Plesk, DirectAdmin - which have you used and what's your comfort level?

10. A customer's WordPress site is slow/broken - walk me through how you'd debug it

11. Customer says email is going to spam - how do you diagnose?

12. Tell me about a time a customer was completely wrong but wouldn't accept it - how did you handle it?

13. You'll sometimes be the only tech on. What do you do when you hit something you genuinely don't know?

14. You have 5 tickets, a live chat, and a server alert hits. How do you prioritize?

15. How do you document a complex issue for the next person?

16. Where do you want to be in 2-3 years - stay in support or move into engineering/dev?

17. What's something technical you've taught yourself recently?

18. You mentioned $1665+/week (~$86k) - for this type of role we're looking at $65-75k. Can we make that work?